×


 x 

Shopping cart

Sales & marketing

Results 241 - 264 of 1394

Sales & marketing

Hardcover.

Bring Disney-level customer experience to your organization with insider guidance

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Num Pages: 304 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 238 x 164 x 28. Weight in Grams: 502.

Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2015
Edition
1st Edition
Condition
New
SKU
V9781119028659
ISBN
9781119028659
Hardback
Condition: New

€ 27.99
€ 22.56

Hardcover. Corporate and special events are an increasingly important part of a company's image and communication plans. This guide provides all the information and tools executives need to plan, host, and sponsor successful corporate and special events that improve a company's image with employees and customers to ensure lasting success. Num Pages: 288 pages. BIC Classification: KJSP. Category: (P) Professional & Vocational. Dimension: 235 x 163 x 23. Weight in Grams: 564.
Publisher
John Wiley & Sons Inc United Kingdom
Number of pages
288
Format
Hardback
Publication date
2007
Edition
1st Edition
Condition
New
SKU
V9780470838488
ISBN
9780470838488
Hardback
Condition: New

€ 29.99
€ 23.42

Paperback. This A-Z guide provides expert advice on building an online presence and getting your creations into the hands of buyers. You'll learn about the pros and cons of all the major art and craft sites, as well as tips for creating your own store online. Series: Everything. Num Pages: 304 pages, figures. BIC Classification: KJE; KJS; WF. Category: (G) General (US: Trade). Dimension: 232 x 204 x 17. Weight in Grams: 442.
Format
Paperback
Publication date
2013
Publisher
Adams Media
Number of pages
304
Condition
New
SKU
V9781440559198
ISBN
9781440559198
Paperback
Condition: New

€ 18.99
€ 18.24

Paperback. Whether you're looking for a career change, a flexible part-time job, or a way to make money while staying home with the kids, network marketing is one of the fastest-growing business opportunities available. From services you need to products you love, there are hundreds of network marketing jobs to explore. Num Pages: 304 pages. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 144 x 215 x 24. Weight in Grams: 312.
Format
Paperback
Publication date
2015
Publisher
Adams Media
Condition
New
SKU
V9781440592348
ISBN
9781440592348
Paperback
Condition: New

€ 18.99
€ 17.42

Paperback. With The Everything Guide to Customer Engagement, you can learn the highly successful strategies that have been working for business all over the world. It doesn't matter if your business is large, medium, or small. With this guide, you'll learn the tips and techniques to make your customers and their priorities your number one focus. Series: Everything. Num Pages: 304 pages. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 233 x 204 x 17. Weight in Grams: 446.
Format
Paperback
Publication date
2014
Publisher
Adams Media
Edition
1st Edition
Condition
New
SKU
V9781440580550
ISBN
9781440580550
Paperback
Condition: New

€ 23.99
€ 20.88

Hardcover. Through a series of case studies, this book demonstrates how organizations of all types and sizes can realize the infinite potential of email to strengthen their brands and reach their audiences in incredibly creative ways. Num Pages: 240 pages, black & white illustrations, black & white tables. BIC Classification: KJD; KJS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 242 x 157 x 24. Weight in Grams: 438.
Format
Hardback
Publication date
2013
Publisher
Skyhorse Publishing United States
Edition
1st Edition
Number of pages
240
Condition
New
SKU
V9781621532637
ISBN
9781621532637
Hardback
Condition: New

€ 26.99
€ 22.83

Hardcover. The theme of this text is customer transformation. It discusses how firms, in both the manufacturing and service industries, can change to meet new customer demands. It contains examples, checklists and case studies to help managers understand what is involved and how to make it happen. Num Pages: 262 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 256 x 182 x 21. Weight in Grams: 636.
Format
Hardback
Publication date
1996
Publisher
John Wiley and Sons Ltd United Kingdom
Edition
1st Edition
Number of pages
262
Condition
New
SKU
V9780471958239
ISBN
9780471958239
Hardback
Condition: New

€ 46.14

Paperback. Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty. Num Pages: 256 pages. BIC Classification: KJS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 233 x 153 x 19. Weight in Grams: 344.
Publisher
Portfolio Penguin
Number of pages
256
Format
Paperback
Publication date
2013
Condition
New
SKU
V9780241003305
ISBN
9780241003305
Paperback
Condition: New

€ 21.99
€ 16.21

Paperback. Num Pages: 256 pages, black & white illustrations. BIC Classification: KCH; KFF; KJS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 159 x 235 x 19. Weight in Grams: 428.
Publisher
Princeton University Press
Format
Paperback
Publication date
2015
Edition
Reprint
Condition
New
SKU
V9780691168210
ISBN
9780691168210
Paperback
Condition: New

€ 53.99
€ 38.56

Hardcover. Get out of the office and dream! To keep your brand innovative you need to feed your creative spirit and the office is not the place to do that. So get out, disrupt and reimagine the status quo, get into a cafe and dream. Num Pages: 288 pages. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 237 x 157 x 20. Weight in Grams: 532.
Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2015
Edition
1st Edition
Condition
New
SKU
V9781118977842
ISBN
9781118977842
Hardback
Condition: New

€ 21.99
€ 18.81

Paperback. Intends to provide a roadmap to maximizing your profits as a disc jockey. This title includes practical tools, expert tips and cost-effective methods for increasing sales and creating loyal clients. It reveals specific ideas, proven techniques and creative approaches to multiplying your income and gaining the competitive edge. Num Pages: 272 pages, 1. BIC Classification: AVX; KJS; KNTF. Category: (P) Professional & Vocational. Dimension: 230 x 156 x 16. Weight in Grams: 402.
Format
Paperback
Publication date
2005
Publisher
Taylor & Francis Ltd United Kingdom
Edition
1st Edition
Number of pages
272
Condition
New
SKU
V9780240807829
ISBN
9780240807829
Paperback
Condition: New

€ 30.19

Paperback. "Benefiting from the authors combined 30 years in direct marketing, business owners are given the guidelines for what works and what doesn't illustrated by real-life business campaigns and shown step by step how to build a results-producing promotional campaign that literally pushes the envelope for new business and sales"-- Num Pages: 260 pages, black & white illustrations, figures. BIC Classification: KJS; KJVS. Category: (G) General (US: Trade). Dimension: 152 x 230 x 14. Weight in Grams: 332.
Format
Paperback
Publication date
2014
Publisher
Entrepreneur Press United States
Number of pages
260
Condition
New
SKU
V9781599185187
ISBN
9781599185187
Paperback
Condition: New

€ 23.99
€ 21.26

Paperback. Suitable for brands of any size that advertise, market or engage with their customers and prospects through email, the Web, mobile or social, this book is published in association with the American Advertising Research Foundation, does just that. Num Pages: 318 pages. BIC Classification: KJSM. Category: (G) General (US: Trade). Dimension: 283 x 218 x 26. Weight in Grams: 1188.
Publisher
BIS Publishers
Format
Paperback
Publication date
2015
Condition
New
SKU
V9789063693770
ISBN
9789063693770
Paperback
Condition: New

€ 47.99
€ 43.31

Paperback.
Format
Paperback
Publication date
2012
Publisher
LID Publishing, Inc.
Number of pages
224
Condition
New
SKU
V9781907794254
ISBN
9781907794254
Paperback
Condition: New

€ 28.87

Hardback. .
Publisher
McGraw-Hill Education - Europe United States
Number of pages
288
Format
Hardback
Publication date
2013
Edition
1st Edition
Condition
New
SKU
V9780071809931
ISBN
9780071809931
Hardback
Condition: New

€ 41.99
€ 29.62

Hardcover. Num Pages: 208 pages. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 191 x 136 x 28. Weight in Grams: 290.
Format
Hardback
Publication date
2013
Publisher
Crown Business
Edition
1st Edition
Number of pages
208
Condition
New
SKU
V9780770435608
ISBN
9780770435608
Hardback
Condition: New

€ 26.99
€ 21.74

Paperback. 39 essential rules to delivering impeccable service - from the man who ran Disneyworld. Num Pages: 208 pages. BIC Classification: KJC; KJSU. Category: (G) General (US: Trade). Dimension: 216 x 135 x 16. Weight in Grams: 256.
Publisher
Profile Books Ltd
Format
Paperback
Publication date
2013
Edition
Main
Condition
New
SKU
V9781781251225
ISBN
9781781251225
Paperback
Condition: New

€ 23.13

Paperback. Num Pages: 272 pages. BIC Classification: KJS. Category: (G) General (US: Trade). Dimension: 136 x 209 x 18. Weight in Grams: 316.
Format
Paperback
Publication date
2016
Publisher
Red Wheel/Weiser
Edition
1st Edition
Condition
New
SKU
V9781632650665
ISBN
9781632650665
Paperback
Condition: New

€ 18.49

Hardback. Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations. Num Pages: 320 pages, black & white illustrations, figures. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 234 x 163 x 26. Weight in Grams: 606.
Publisher
McGraw-Hill Education - Europe United States
Number of pages
320
Format
Hardback
Publication date
2011
Edition
1st Edition
Condition
New
SKU
V9780071786973
ISBN
9780071786973
Hardback
Condition: New

€ 52.99
€ 44.09

Paperback. Num Pages: 232 pages, illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 236 x 191 x 16. Weight in Grams: 356.
Publisher
FT Press
Format
Paperback
Publication date
2016
Edition
1st Edition
Condition
New
SKU
V9781292148465
ISBN
9781292148465
Paperback
Condition: New

€ 23.99
€ 18.05

Paperback. The essential guide to achieving devout and loyal customers. Num Pages: 224 pages, Diagrams & tables. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 137 x 313 x 23. Weight in Grams: 302.
Publisher
Lid Publishing
Format
Paperback
Publication date
2016
Condition
New
SKU
V9781910649541
ISBN
9781910649541
Paperback
Condition: New

€ 22.82

Paperback. Written from a real-world perspective by an award-winning copywriter/producer/director, this comprehensive guide is a reference every writer needs to create powerful, strategic ad copy. Num Pages: 396 pages, illustrations. BIC Classification: KJSA. Category: (P) Professional & Vocational. Dimension: 245 x 190 x 18. Weight in Grams: 864.
Publisher
John Wiley and Sons Ltd
Number of pages
396
Format
Paperback
Publication date
2012
Edition
1st Edition
Condition
New
SKU
V9781405199537
ISBN
9781405199537
Paperback
Condition: New

€ 47.33

Paperback. Research shows that consumer conversations, client happiness and empowered employees are the pillars of growth in a successful company. This book can help your organization become a business in which people are the key driver of growth, sharing engaging content and building the company's culture and business objectives. Num Pages: 288 pages, Illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 231 x 155 x 16. Weight in Grams: 444.
Publisher
Kogan Page Ltd
Number of pages
288
Format
Paperback
Publication date
2012
Edition
1st Edition
Condition
New
SKU
V9780749464738
ISBN
9780749464738
Paperback
Condition: New

€ 32.14

Hardcover. Take the traditional sales model, which is outdated and needs a serious makeover, and turn it on its head by applying the advice in The Contrarian Effect: Why It Pays (Big) to Take Typical Sales Advice and Do the Opposite. Num Pages: 176 pages. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 180 x 131 x 18. Weight in Grams: 228.
Format
Hardback
Publication date
2008
Publisher
John Wiley and Sons Ltd United Kingdom
Edition
1st Edition
Number of pages
176
Condition
New
SKU
V9780470237908
ISBN
9780470237908
Hardback
Condition: New

€ 20.99
€ 17.90

Subscribe to our newsletter

News on special offers, signed editions & more!