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Measuring the Performance of Public Services: Principles and Practice
Michael Pidd
€ 77.99
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Description for Measuring the Performance of Public Services: Principles and Practice
hardcover. Shows how the principles, uses and practice of performance measurement differ from those in for-profit organisations. Num Pages: 332 pages, 54 b/w illus. 20 tables. BIC Classification: JPP; KJU. Category: (P) Professional & Vocational. Dimension: 253 x 180 x 20. Weight in Grams: 798. Principles and Practice. 332 pages, 54 b/w illus. 20 tables. Shows how the principles, uses and practice of performance measurement differ from those in for-profit organisations. Cateogry: (P) Professional & Vocational. BIC Classification: JPP; KJU. Dimension: 253 x 180 x 20. Weight: 804.
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using ... Read more
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using ... Read more
Product Details
Publisher
Cambridge University Press
Number of pages
332
Format
Hardback
Publication date
2012
Condition
New
Weight
798g
Number of Pages
332
Place of Publication
Cambridge, United Kingdom
ISBN
9781107004658
SKU
V9781107004658
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-12
About Michael Pidd
Michael Pidd is Professor of Management Science and Head of the Management Science Department at Lancaster University Management School. He is a research fellow of the UK's Advanced Institute of Management Research and has served as the President of the Operational Research Society. His technical work in computer simulation has been recognised by awards and accolades in the UK and ... Read more
Reviews for Measuring the Performance of Public Services: Principles and Practice
'Globally, governments are coming under immense pressure to demonstrate that public finances are spent wisely. An important aspect of this trend is the need to ensure that public services are performing efficiently and effectively. Mike Pidd's timely book offers a comprehensive survey of the field. Drawing on a rich set of real-world examples, the book is an authoritative guide to ... Read more