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Controlling the Costs of Conflict: How to Design a System for Your Organization
Karl A. Slaikeu
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Description for Controlling the Costs of Conflict: How to Design a System for Your Organization
Paperback. Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Num Pages: 256 pages, black & white illustrations. BIC Classification: KJU. Category: (P) Professional & Vocational. Dimension: 156 x 230 x 22. Weight in Grams: 424.
Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
Product Details
Format
Paperback
Publication date
1998
Publisher
John Wiley & Sons Inc United States
Number of pages
256
Condition
New
Number of Pages
256
Place of Publication
New York, United States
ISBN
9780787943233
SKU
V9780787943233
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Karl A. Slaikeu
KARL A. SLAIKEU is president of Chorda Conflict Management, a consulting and training company that specializes in conflict management systems. He has taught in the psychology departments of the University of South Carolina at Columbia and the University of Texas at Austin, and is the author of When Push Comes to Shove: A Practical Guide to Mediating Disputes (Jossey-Bass, 1996). ... Read more
Reviews for Controlling the Costs of Conflict: How to Design a System for Your Organization
"Slaikeu and Hasson have outlined a thoughtful and accessibleconflict resolution blueprint for those companies that seek to beamong the employers of choice in the next century."
Wilbur Hicks,ombudsman, Shell Oil Company "Slaikeu and Hasson, who are practitioners as well as researchers,are for real. This systems-design book
finally
is about the nutsand bolts of what really has to be in ... Read more
Wilbur Hicks,ombudsman, Shell Oil Company "Slaikeu and Hasson, who are practitioners as well as researchers,are for real. This systems-design book
finally
is about the nutsand bolts of what really has to be in ... Read more