'The key strength of the book is in the careful research on the mediated version of interaction. This is both useful and original.' - Anne Marie Bulow, Copenhagen Business School, Denmark 'Both timely and topical, the text clearly and effectively achieves its stated purpose to address the practical skills central to both face-to-face and mediated interpersonal work communication. The demonstrable ... Read morelink between research and the more pragmatic 'guidelines' provided throughout the text is a key strength of the work.' - Donna Henson, Bond University, Australia 'This book reflects a high level of scholarship and command of the material, with the inclusion of recent material and publications representing a comprehensive overview of the 'state of play'. It is sufficiently comprehensive for those of a non-communications background to grasp the basic concepts that inform the background knowledge of the area.' - Fred Morrison, Ulster University, UK 'This is a scholarly work with a great depth of research underpinning it. It represents a comprehensive review of the issues of communication at work. A very impressive book!' - Mike Davies, Winchester Business School, UK Show Less