ROB REIDER, CPA, MBA, PhD, is the President of Reider Associates (Santa Fe, New Mexico), a management and organizational consulting firm. Prior to founding Reider Associates, he was a manager in the Management Consulting Group of Peat, Marwick, Mitchell & Co. (now KPMG.) He is the course author as well as seminar leader of over twenty workshops conducted nationally, and is also the author of the Wiley titles, Benchmarking Strategies: A Tool for Profit Improvement and Improving the Economy, Efficiency, and Effectiveness of Not-for-Profits: Conducting Operational Reviews. He can be contacted at hrreider@reiderassociates.com. PETER B. HEYLER, CPA, MBA, is a Principal with Reider Associates and a management consultant and educator with his own firm, PBH Executive Services. He has also been a vice president of finance and administration, treasurer, and chief financial officer for three manufacturing companies, as well as a senior accountant and consultant with Arthur Young & Co. He has authored or coauthored numerous seminar programs-presented both nationally and internationally. He can be reached at pheyler@montanaheylers.com.