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Crowning the Customer
Senator Feargal Quinn
€ 19.99
€ 15.40
FREE Delivery in Ireland
Description for Crowning the Customer
Paperback. How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in them. Num Pages: 160 pages, Illustrations. BIC Classification: KJSU. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 216 x 136 x 12. Weight in Grams: 224.
How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How ... Read more
How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How ... Read more
Product Details
Format
Paperback
Publication date
2005
Publisher
O'Brien Press
Condition
New
Number of Pages
160
Place of Publication
Dublin, Ireland
ISBN
9780862789527
SKU
V9780862789527
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About Senator Feargal Quinn
Feargal Quinn founded Superquinn, the Irish supermarket group, in 1960 and was its Managing Director for many years during which it built an international reputation for excellence in customer service. His bestselling book Crowning the Customer (O'Brien Press) is used by multi-national companies as the essential customer care manual. It has been translated into several languages. ... Read more
Reviews for Crowning the Customer
This is an engrossing and informative book. This book has sold 50,000 copies here and has been translated into half a dozen languages, which is a testament to its readability and the universal importance of good customer care
Irish Independent The book, has a laser-like focus on customers, makes its points clearly, and then stops. Highly recommended
Irish ... Read more
Irish Independent The book, has a laser-like focus on customers, makes its points clearly, and then stops. Highly recommended
Irish ... Read more