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Harvard Business Review on Increasing Customer Loyalty
Harvard Business Review
€ 23.99
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Description for Harvard Business Review on Increasing Customer Loyalty
Paperback. How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not. Num Pages: 240 pages, Illustrations. BIC Classification: KJMV7. Category: (G) General (US: Trade). Dimension: 210 x 143 x 16. Weight in Grams: 230.
How do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place. This collection of HBR articles will help you: - Turn angry customers into loyal advocates - Get more people to recommend you - Boost customer satisfaction by satisfying your employees - Focus on profitable customers--whether they're loyal or not - Invest in the right CRM ... Read more
How do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place. This collection of HBR articles will help you: - Turn angry customers into loyal advocates - Get more people to recommend you - Boost customer satisfaction by satisfying your employees - Focus on profitable customers--whether they're loyal or not - Invest in the right CRM ... Read more
Product Details
Format
Paperback
Publication date
2011
Publisher
Harvard Business Review Press United States
Number of pages
240
Condition
New
Number of Pages
240
Place of Publication
, United States
ISBN
9781422162521
SKU
V9781422162521
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Harvard Business Review
If you need the best practices and ideas for the business challenges you face--but don't have time to find them--Harvard Business Review paperbacks are for you. Each book is a collection of HBR's inspiring and useful perspectives on a specific topic, all in one place.
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