Norma Dávila has dedicated her career to develop others in industries as diverse as banking, technology, pharmaceuticals, retail, utilities, automotive, and education. She is a hands-on consultant in organizational development and training who designs and implements change management and capacity building strategies. She prepares internal organizational capacity for different roles through coaching. Norma provides outplacement support, designs employee handbooks, and ... Read morechallenges operational processes among other services. Her consulting practice also includes leadership development and talent management programs. Norma is certified as Project Management Professional (PMP), and Senior Professional in Human Resources (SPHR). She earned her bachelor’s degree in psychology at Yale University and her master’s and doctoral degrees in psychology at the University of Chicago, USA. Wanda Piña-Ramírez is an enthusiastic advocate of selecting and developing talent for business success, who has held various roles in industries such as hospitality, tourism, telecommunications, restaurants, petrochemicals, retail, waterworks, and government in United States, the Caribbean region, and Puerto Rico. Wanda is certified as Coach (CCC) from the University of Puerto Rico at Río Piedras, as Practitioner in Neurolinguistic Programming and Applied Kinesiology by the International NLP Trainers Association, and as Human Resources Administrator by the Escuela Avanzada de Administración de Recursos Humanos y Legislación Laboral de Puerto Rico. She serves as advisory board member of the School of Business Administration of the University of Puerto Rico at Bayamón. Wanda received the Training and Development Professional Award of the Puerto Rico Chapter of ATD in 2011. Show Less