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The Concierge
Mcdowell Bryson
€ 173.89
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Description for The Concierge
Paperback. Based on the author's personal experiences, this is a training manual for hotel concierge staff. It covers the services provided by a concierge, methods of handling guests, tips and commissions, ethics, and the position of the concierge within the hotel/management hierarchy. Num Pages: 256 pages, black & white illustrations. BIC Classification: TTVC. Category: (UF) Further/Higher Education. Dimension: 238 x 191 x 13. Weight in Grams: 448.
Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
Product Details
Format
Paperback
Publication date
1992
Publisher
John Wiley and Sons Ltd United States
Number of pages
256
Condition
New
Number of Pages
256
Place of Publication
New York, United States
ISBN
9780471528937
SKU
V9780471528937
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Mcdowell Bryson
McDowell Bryson and Adele Ziminski are the authors of The Concierge: Key to Hospitality, published by Wiley.
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