Service industries
Results 193 - 216 of 1053
Service industries
Paperback. How championing consumers led to ING Direct's revolutionary rise in the banking industry In an industry dominated by big banks with little patience for their customers, ING Direct has always strived to be different-a rebel with a cause, if you will-and in doing so, they've become the most successful online banking venture in history. Num Pages: 272 pages, black & white illustrations. BIC Classification: KFFK; KNST. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 220 x 142 x 19. Weight in Grams: 312.
- Format
- Paperback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 272
- Condition
- New
- SKU
- V9780470538791
- ISBN
- 9780470538791
Paperback
Condition: New
€ 15.99€ 14.29
€ 15.99
€ 14.29
Hardback. Video surveillance, public records, fingerprints, hidden microphones, RFID chips: in contemporary societies the intrusive techniques of surveillance used in daily life have increased dramatically. Num Pages: 256 pages, black & white illustrations. BIC Classification: JFFS; JPSL; JPV; KNSS1. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 239 x 160 x 24. Weight in Grams: 512.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 256
- Condition
- New
- SKU
- V9780745645100
- ISBN
- 9780745645100
Hardback
Condition: New
€ 71.22
€ 71.22
Hardback. Reviewing the latest research on the topic, this book uses global case studies to provide a perspective of the challenges and solutions arising in the management of tourism destinations worldwide. Editor(s): Tur, Artatal; Kozak, Metin. Series: Cabi Tourism Management and Research. Num Pages: 240 pages. BIC Classification: KNS. Category: (G) General (US: Trade). .
- Publisher
- CABI Publishing United Kingdom
- Number of pages
- 240
- Format
- Hardback
- Publication date
- 2015
- Condition
- New
- SKU
- V9781780646978
- ISBN
- 9781780646978
Hardback
Condition: New
€ 60.60
€ 60.60
Paperback. Editor(s): Viken, Arvid; Granas, Brynhild. Series: New Directions in Tourism Analysis. Num Pages: 292 pages. BIC Classification: KNSG; RGC. Category: (G) General (US: Trade); (U) Tertiary Education (US: College). Dimension: 157 x 232 x 23. Weight in Grams: 452.
- Publisher
- Taylor & Francis Ltd
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781138247468
- ISBN
- 9781138247468
Paperback
Condition: New
€ 65.09
€ 65.09
Paperback. Editor(s): Adhikari, Atanu; Roy, Sanjit Kumar. Num Pages: 91 pages, 1 black & white illustrations, 8 colour illustrations, biography. BIC Classification: KJSM; KNS. Category: (P) Professional & Vocational. Dimension: 235 x 155. .
- Publisher
- Springer International Publishing AG
- Format
- Paperback
- Publication date
- 2017
- Edition
- 1st ed. 2017
- Condition
- New
- SKU
- V9783319526966
- ISBN
- 9783319526966
Paperback
Condition: New
€ 56.39
€ 56.39
Hardback. Editor(s): Yuksel, Atila. Num Pages: 318 pages, tables & charts. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 263 x 187 x 23. Weight in Grams: 746.
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 318
- Format
- Hardback
- Publication date
- 2008
- Edition
- UK ed.
- Condition
- New
- SKU
- V9781604560022
- ISBN
- 9781604560022
Hardback
Condition: New
€ 155.05€ 105.58
€ 155.05
€ 105.58
Paperback. By looking at how Tokyo Disneyland is experienced by employees, management and visitors, Aviad Raz shows that it is much more an example of successful importation, adaption, and domestication, and that it has succeeded precisely because it has become Japanese even while marketing itself as foreign. Series: Harvard East Asian Monographs. Num Pages: 256 pages, 9 illustrations, 3 maps, 3 tables. BIC Classification: 1FPJ; JFC; JHBS; KNSG; KNSP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 230 x 150 x 18. Weight in Grams: 360.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- Harvard University, Asia Center United States
- Number of pages
- 256
- Condition
- New
- SKU
- V9780674768949
- ISBN
- 9780674768949
Paperback
Condition: New
€ 27.99€ 24.14
€ 27.99
€ 24.14
Hardcover.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- CABI Publishing United Kingdom
- Edition
- First
- Number of pages
- 384
- Condition
- New
- SKU
- V9781845930127
- ISBN
- 9781845930127
Hardback
Condition: New
€ 122.03
€ 122.03
Hardcover. Num Pages: 236 pages, 27 black & white illustrations, 5 colour illustrations, biography. BIC Classification: KNS; PBT; UNF. Category: (P) Professional & Vocational. Dimension: 245 x 164 x 19. Weight in Grams: 520.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- Springer
- Edition
- 1st ed. 2015
- Condition
- New
- SKU
- V9783319191102
- ISBN
- 9783319191102
Hardback
Condition: New
€ 64.81
€ 64.81
Paperback. Private security is a multi-billion pound industry employing more personnel than the police. Providing insights into the security world, this book scans its weaknesses and explores its potential. It also suggests that different ways of looking at the modern security world are long overdue. Num Pages: 220 pages, biography. BIC Classification: KNSS; LN; TNKS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 235 x 155 x 12. Weight in Grams: 350.
- Format
- Paperback
- Publication date
- 2000
- Publisher
- Perpetuity Press Ltd
- Number of pages
- 224
- Condition
- New
- SKU
- V9781899287703
- ISBN
- 9781899287703
Paperback
Condition: New
€ 63.79
€ 63.79
Hardcover. This text takes a close-up look at the changing interaction between people who provide services of all kinds (such as doctors, sales people and housekeepers) and their customers. It analyzes the growing trend to replace service encounters, in which service providers are considered interchangeable. Num Pages: 304 pages, black & white illustrations. BIC Classification: KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 161 x 236 x 27. Weight in Grams: 678.
- Format
- Hardback
- Publication date
- 1995
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 304
- Condition
- New
- SKU
- V9780787901011
- ISBN
- 9780787901011
Hardback
Condition: New
€ 50.17
€ 50.17
Paperback. Takes the reader on a journey from ethnological artifacts to kitsch. Posing the question, 'What does it mean to show?' this title explores the agency of display in a variety of settings: museums, festivals, world's fairs, historical re-creations, memorials, and tourist attractions. Num Pages: 311 pages, 98 black-and-white photographs. BIC Classification: GM; JFC; KNSG. Category: (P) Professional & Vocational. Dimension: 253 x 177 x 20. Weight in Grams: 952.
- Publisher
- University of California Press United States
- Number of pages
- 311
- Format
- Paperback
- Publication date
- 1998
- Edition
- First Printing
- Condition
- New
- SKU
- V9780520209664
- ISBN
- 9780520209664
Paperback
Condition: New
€ 43.99€ 31.01
€ 43.99
€ 31.01
Hardcover. Complete guidelines to developing and maintaining the most effective, environment-friendly irrigation systems for golf courses Golf Course Irrigation offers valuable insight on the design, installation, management, and maintenance of irrigation systems-the most important management tool used on today's golf courses. Num Pages: 464 pages, Illustrations. BIC Classification: KNSP; TNFR; TVDR. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 260 x 201 x 27. Weight in Grams: 1082.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 464
- Condition
- New
- SKU
- V9780471148302
- ISBN
- 9780471148302
Hardback
Condition: New
€ 136.76
€ 136.76
Paperback. Readers preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, ecotourism, internet commerce, and changing consumer demands are just some of the factors they will be dealing with in this exciting and dynamic industry. Num Pages: 576 pages, Illustrations. BIC Classification: KJM; KNSH; TTVC. Category: (U) Tertiary Education (US: College). Dimension: 231 x 192 x 22. Weight in Grams: 974.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 8th Edition
- Number of pages
- 576
- Condition
- New
- SKU
- V9780470399163
- ISBN
- 9780470399163
Paperback
Condition: New
€ 109.05
€ 109.05
Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
- Publisher
- Presidio Pr
- Number of pages
- 544
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3 Ill
- Condition
- New
- SKU
- V9780273732037
- ISBN
- 9780273732037
Paperback
Condition: New
€ 105.71
€ 105.71
Hardcover.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- CABI Publishing United Kingdom
- Edition
- First
- Number of pages
- 248
- Condition
- New
- SKU
- V9781845934767
- ISBN
- 9781845934767
Hardback
Condition: New
€ 102.28
€ 102.28
Paperback. In March 2005, Morgan Stanley, one of the most prestigious and, the most successful investment bank on Wall Street exploded when a group of eight retired executives ignited a revolt. This 'Group of Eight' - an Ivy League cohort that included a former chairman and president - called for the removal of CEO Philip Purcell. Num Pages: 464 pages, 16-page black and white photo insert. BIC Classification: 1KBB; KFFK; KNST. Category: (G) General (US: Trade). Dimension: 203 x 135 x 29. Weight in Grams: 392.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- HarperCollins Publishers Inc United States
- Edition
- Reprint
- Number of pages
- 464
- Condition
- New
- SKU
- V9780060881924
- ISBN
- 9780060881924
Paperback
Condition: New
€ 17.99€ 16.98
€ 17.99
€ 16.98
The Political Economy of Japanese Financial Markets. Myths versus Real...
Beason, Richard D.; James, Jason
Hardback. Examines various aspects of Japanese financial markets. The analysis in the book is interspersed with the institutional and historical background on Japanese financial markets necessary for the non-specialist. Principal chapters include the comparative cost of capital. Series: Macmillan International Political Economy S. Num Pages: 320 pages, biography. BIC Classification: 1FPJ; KCP; KFFK; KNST. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 140 x 22. Weight in Grams: 561.
- Format
- Hardback
- Publication date
- 1999
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 320
- Condition
- New
- SKU
- V9780333579336
- ISBN
- 9780333579336
Hardback
Condition: New
€ 186.90
€ 186.90
Hardback. Subaru and Jaguar provide an outstanding example of what can be achieved when brand development and relationship marketing are combined to create a world class brand. This book looks at the partnership between the two companies that culminated in their victory at the World Rally Championship. Num Pages: 196 pages, biography. BIC Classification: KJS; KNGR; KNSP; WSPC. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 235 x 155 x 10. Weight in Grams: 464.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 196
- Condition
- New
- SKU
- V9780333925409
- ISBN
- 9780333925409
Hardback
Condition: New
€ 64.41
€ 64.41
Paperback / so. Num Pages: colour illustrations, bibliography. BIC Classification: KJMV5; KNS. Category: (G) General (US: Trade). Dimension: 210 x 148 x 7. Weight in Grams: 163.
- Format
- Paperback
- Publication date
- 2015
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Condition
- New
- SKU
- V9783662465806
- ISBN
- 9783662465806
Paperback
Condition: New
€ 48.36
€ 48.36
Hardback. Editor(s): Bellini, Nicola; Pasquinelli, Cecilia. Num Pages: 358 pages, 33 black & white illustrations, biography. BIC Classification: JFSG; KNSG; RGC; RPC. Category: (G) General (US: Trade). Dimension: 235 x 155 x 21. Weight in Grams: 701.
- Format
- Hardback
- Publisher
- Springer International Publishing AG
- Publication date
- 2016
- Edition
- 1st ed. 2017
- Condition
- New
- SKU
- V9783319268767
- ISBN
- 9783319268767
Hardback
Condition: New
€ 174.87€ 61.23
€ 174.87
€ 61.23
Paperback. The Past has become a national obsession, spawning innumerable heritage organisations and occupying hours of TV time. How and when did this passion for the past become a collective fixation? This title traces the rise of heritage consciousness over the years since its origins in the writings of the seventeenth- and eighteenth-century antiquarians. Num Pages: 224 pages, Illustrations. BIC Classification: 1DBKE; HBJD1; HBLL; HBLW; KNSG. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 248 x 174 x 12. Weight in Grams: 462.
- Publisher
- The History Press Ltd United Kingdom
- Number of pages
- 224
- Format
- Paperback
- Publication date
- 2008
- Condition
- New
- SKU
- V9780752440965
- ISBN
- 9780752440965
Paperback
Condition: New
€ 21.99€ 20.24
€ 21.99
€ 20.24
Hardback. Num Pages: 152 pages, 28 figures. BIC Classification: KJMD; KNSP. Category: (P) Professional & Vocational. Dimension: 212 x 142 x 17. Weight in Grams: 338.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- Columbia University Press United States
- Number of pages
- 152
- Condition
- New
- SKU
- V9780231162920
- ISBN
- 9780231162920
Hardback
Condition: New
€ 26.99€ 20.05
€ 26.99
€ 20.05
Regenerating Forests and Livelihoods in Nepal: A New Lease on Life documents the success story of an innovative rural development programme in the Himalayan foothills, Nepal. Num Pages: 264 pages. BIC Classification: KJMV7; KNSG; KNSH. Category: (UP) Postgraduate, Research & Scholarly. .
- Publication date
- 2015
- Publisher
- CABI Publishing United Kingdom
- Number of pages
- 264
- Condition
- New
- SKU
- V9781780646312
- ISBN
- 9781780646312
Hardback
Condition: New
€ 146.85
€ 146.85