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Service Management: An Integrated Approach
Bart Van Looy
€ 105.71
FREE Delivery in Ireland
Description for Service Management: An Integrated Approach
Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service ... Read more
Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service ... Read more
Product Details
Publisher
Presidio Pr
Number of pages
544
Format
Paperback
Publication date
2013
Condition
New
Number of Pages
544
Place of Publication
Harlow, United Kingdom
ISBN
9780273732037
SKU
V9780273732037
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
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