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Problem Management: An implementation guide for the real world
Michael G. Hall
€ 45.99
€ 42.80
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Description for Problem Management: An implementation guide for the real world
Paperback. .
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.
Product Details
Publisher
BCS Learning & Development Limited
Format
Paperback
Publication date
2014
Condition
New
Number of Pages
190
Place of Publication
Swindon, United Kingdom
ISBN
9781780172415
SKU
V9781780172415
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-1
About Michael G. Hall
Michael Hall has over 25 years' experience in IT, developing and leading teams, managing change programmes and implementing service management. A specialist in service operations, he implemented problem management as a global function at Deutsche Bank. He is a Chartered IT Professional (CITP) in Service Management.
Reviews for Problem Management: An implementation guide for the real world
Michael covers problem management from soup to nuts. Regardless of the maturity of your problem management process, this book will improve it. A must read!
Joseph Gallagher This is essential reading for anyone who wants to take problem management seriously. I thoroughly recommend it.
James Bourgerie
Computacenter
Joseph Gallagher This is essential reading for anyone who wants to take problem management seriously. I thoroughly recommend it.
James Bourgerie
Computacenter