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5%OFFJohn Sansbury - It Service Management: Support for Your Itsm Foundation Exam - 9781780173184 - V9781780173184
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It Service Management: Support for Your Itsm Foundation Exam

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Description for It Service Management: Support for Your Itsm Foundation Exam Paperback. .
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Product Details

Publisher
BCS Learning & Development Limited
Format
Paperback
Publication date
2016
Condition
New
Number of Pages
226
Place of Publication
Swindon, United Kingdom
ISBN
9781780173184
SKU
V9781780173184
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2

About John Sansbury
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

Reviews for It Service Management: Support for Your Itsm Foundation Exam
'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition) 'This is absolutely a valuable source of information.' -Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)

Goodreads reviews for It Service Management: Support for Your Itsm Foundation Exam


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