"This book is a must-have for practitioners interested in using intermediaries." Criminal Law Journal "This book made me laugh out loud, wince and take sharp intakes of breath – sometimes at the same moment. It shows that the police service has travelled a long way but still has a lot to learn." Liz Hall, Police Training Coordinator, UK "This book is warmly recommended: whether for a lawyer, or a general reader." - Archbold Review "For practitioners, judges and the public, it is an important book to read." Counsel Magazine "A vivid picture of the creativity and professionalism of intermediaries, providing an important record of what has happened, what is happening, and what needs to happen. Compelling reading!" Dr Kirsten Hanna, AUT University, New Zealand "An essential guide to the most innovative special measure and a road map on how the criminal justice system can and should adapt to the needs of vulnerable witnesses and defendants." David Wurtzel, Consultant, UK "Essential reading if you are considering the role or are a criminal justice professional." Royal College of Speech and Language Therapists "This book is superb value for money, and provides not just a background reference but a source of practical advice alongside legal information." Sussex Partnership NHS Trust "A truly outstanding book which sheds light on the momentum that intermediaries give to reforms designed to achieve effective communication in court and draws together all the seismic developments over the last 20 years." Judge Peter Rook QC, Old Bailey, UK "A comprehensive and illuminating account of the intermediary’s role founded on the authors’ vast experience and substantial research...packed with accessible illustrations and practical guidance." Professor David Ormerod QC, Queen Mary, University of London, UK "This book should form an essential part of every criminal practitioner's reading. It provides a clear and concise account of how to recognise vulnerable witnesses and defendants and how they should be supported by intermediaries through the criminal justice system." Ian Kelcey, Solicitor, former Chair, Law Society Criminal Law Committee (England and Wales)