Packed with advice, ideas and staff development activities, this practical book provides everything you need to manage difficult behaviour and create a positive learning environment in Further Education settings.

New to this second edition:

- advice on dealing with mobile phones ... Read morein lectures

- supporting students experiencing cyber-bullying

- dealing with gang culture

- managing confrontations between students and lecturers

- how to re-engage disaffected learners

- working with learners from a diverse range of backgrounds

- supporting additional needs

- using the right sort of language

- managing difficult groups, and adult groups

- examples from prisons and work-based learning situations

- reflective activities

Ideal for lecturers, teachers and support staff working with young people and adults in Further Education, everything in the book has been tried and tested by the author.

Dave Vizard is an independent consultant and trainer on behaviour management who has worked with hundreds of colleges and schools on improving student behaviour.