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Microsoft CRM For Dummies
Joel Scott
€ 32.99
€ 25.74
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Description for Microsoft CRM For Dummies
Paperback. Provides an introductory guide to Microsoft's entry into the Customer Relationship Management (CRM) software marketplace. This book discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, track and convert leads, make informed decisions faster, and provide consistent service. Num Pages: 380 pages, Illustrations. BIC Classification: KJMV7; KJSU; UF. Category: (P) Professional & Vocational. Dimension: 234 x 189 x 22. Weight in Grams: 535.
- The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
- Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
- Provides expert tips and tricks to make the software work more effectively
- Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
- Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
Product Details
Format
Paperback
Publication date
2003
Publisher
John Wiley & Sons Inc United States
Number of pages
380
Condition
New
Number of Pages
384
Place of Publication
, United States
ISBN
9780764516986
SKU
V9780764516986
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Joel Scott
Joel Scott is among a handful of global experts on CRM for small and medium-sized businesses. Michael DeLisa is the Director of Training at Computer Control Corporation.
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