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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Dennis Snow
€ 27.99
€ 22.20
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Description for Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Hardcover. A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. Num Pages: 256 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 236 x 156 x 23. Weight in Grams: 454.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you ... Read more
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you ... Read more
Product Details
Publisher
John Wiley and Sons Ltd United Kingdom
Number of pages
256
Format
Hardback
Publication date
2009
Condition
New
Weight
453g
Number of Pages
256
Place of Publication
Chichester, United Kingdom
ISBN
9780470503805
SKU
V9780470503805
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Dennis Snow
Dennis Snow spent twenty years developing his customer service principles at The Walt Disney Company in a variety of leadership roles. He now works as a full-time speaker, trainer, and consultant, helping organizations achieve their goals in the areas of customer service, employee development, and leadership. Teri Yanovitch has traveled the world implementing the proven Quality Improvement ... Read more
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