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Trust and Reputation for Service-Oriented Environments: Technologies For Building Business Intelligence And Consumer Confidence
Elizabeth Chang
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Description for Trust and Reputation for Service-Oriented Environments: Technologies For Building Business Intelligence And Consumer Confidence
Hardcover. This dynamic text is both a tutorial and reference guide to e-trust in relation to electronic business, e-services, e-applications and e-trusted communications, and explains how trust and reputation are related to e-business, security and risk management. Num Pages: 374 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 249 x 179 x 26. Weight in Grams: 808.
Trustworthiness technologies and systems for service-oriented environments are re-shaping the world of e-business. By building trust relationships and establishing trustworthiness and reputation ratings, service providers and organizations will improve customer service, business value and consumer confidence, and provide quality assessment and assurance for the customer in the networked economy.
Trustworthiness technologies and systems for service-oriented environments are re-shaping the world of e-business. By building trust relationships and establishing trustworthiness and reputation ratings, service providers and organizations will improve customer service, business value and consumer confidence, and provide quality assessment and assurance for the customer in the networked economy.
Trust and Reputation for Service-Oriented Environments is a complete tutorial on how to provide business intelligence for sellers, service providers, and manufacturers. In an accessible style, the authors show how the capture of consumer requirements and end-user opinions gives modern businesses the competitive advantage.
Trust and Reputation for Service-Oriented Environments:
... Read moreProduct Details
Format
Hardback
Publication date
2006
Publisher
John Wiley & Sons Inc United Kingdom
Number of pages
374
Condition
New
Number of Pages
384
Place of Publication
New York, United States
ISBN
9780470015476
SKU
V9780470015476
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Elizabeth Chang
Elizabeth Chang, Curtin Business School, has created, developed and taught courses in software engineering, project management, HCI, e-commerce, Databases, and Logistics and Supply Chain Management. She has also successfully managed several commercial-grade IT projects for industry, taking them through the entire software lifecycle to project completion. These projects range across Internet, peer-to-peer communications and e-commerce applications. Professor Chang has over ... Read more
Reviews for Trust and Reputation for Service-Oriented Environments: Technologies For Building Business Intelligence And Consumer Confidence
"…a useful addition to the library of all those that work in electronic commerce, whether they are technologists or business professionals. Its comprehensiveness and easy-to-follow narrative will be helpful in many projects." (Computing Reviews.com, October 10, 2006) "…this book addresses important issues relative to the creation of confidence in both human/users (agents) and hardware/software systems (objects)." (Ubiquity, August 1, ... Read more