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Management Lessons from Mayo Clinic: Inside One of the World´s Most Admired Service Organizations
Leonard L. Berry
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Description for Management Lessons from Mayo Clinic: Inside One of the World´s Most Admired Service Organizations
Paperback. The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America-now in paperback BIC Classification: KJM. Category: (G) General (US: Trade). .
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to business leaders in any service organization. Management Lessons from Mayo Clinic provides a close examination of the operating principles guiding every management decision at this legendary institution. The authors ... Read more
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to business leaders in any service organization. Management Lessons from Mayo Clinic provides a close examination of the operating principles guiding every management decision at this legendary institution. The authors ... Read more
Product Details
Publisher
McGraw-Hill Education
Format
Paperback
Publication date
2017
Condition
New
Number of Pages
304
Place of Publication
OH, United States
ISBN
9781260011838
SKU
V9781260011838
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About Leonard L. Berry
A University Distinguished Professor of Marketing, Leonard L. Berry, PhD, holds the M.B. Zale Chair in Retailing and Marketing Leadership in the Mays Business School at Texas A&M University. He is also a Senior Fellow at the Institute for Healthcare Improvement, Cambridge, Massachusetts. Kent D. Seltman, PhD, is Emeritus Chair of Marketing at Mayo Clinic. He ... Read more
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