This is a lucid, highly accessible and timely work on a topic that is justifiably receiving increasing attention both within and beyond academia. A range of data sources are used, allowing the authors to talk confidently and persuasively on topics such as leadership, politeness, gender and work/life balance. The book should be essential reading for students, researchers and anyone else ... Read morewith an interest in the topics of culture and communication in workplaces. Michael Handford, Cardiff University, UK. Show Less