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How to Resolve Conflict Effectively
Silberman, Mel; Hansburg, Freda
€ 27.36
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Description for How to Resolve Conflict Effectively
Paperback. Aims to teach participants the skills they need to successfully resolve conflict and create win-win situations. This book shows how to: get tension right out on the table; figure out what's bothering the other person; and communicate the real, underlying concerns. Series: Active Training Series. Num Pages: 32 pages, illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 270 x 203 x 2. Weight in Grams: 125.
Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
- Get tension right out on the table
- Figure out what?s bothering the other person
- Communicate the real, underlying concerns
Product Details
Format
Paperback
Publication date
2005
Publisher
John Wiley & Sons Inc United States
Number of pages
32
Condition
New
Series
Active Training Series
Number of Pages
32
Place of Publication
, United States
ISBN
9780787973513
SKU
V9780787973513
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Silberman, Mel; Hansburg, Freda
Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart. Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.
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