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The Customer Rules: The 39 essential rules for delivering sensational service
Lee Cockerell
€ 23.13
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Description for The Customer Rules: The 39 essential rules for delivering sensational service
Paperback. 39 essential rules to delivering impeccable service - from the man who ran Disneyworld. Num Pages: 208 pages. BIC Classification: KJC; KJSU. Category: (G) General (US: Trade). Dimension: 216 x 135 x 16. Weight in Grams: 256.
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former ... Read more
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former ... Read more
Product Details
Publisher
Profile Books Ltd
Format
Paperback
Publication date
2013
Condition
New
Number of Pages
208
Place of Publication
London, United Kingdom
ISBN
9781781251225
SKU
V9781781251225
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-5
About Lee Cockerell
Lee Cockerell has spent his entire career in the hospitality industry. He spent eight years with Hilton Hotels, and seventeen with Marriotts Corporation, before joining Disney in 1990 to open Disneyland Paris. Since leaving Disneyland in 2006, he has published a book, Creating Magic, on leadership and excellence in customer service, and consults on issues such as customer service for ... Read more
Reviews for The Customer Rules: The 39 essential rules for delivering sensational service
At Zappos, many of our business decisions revolve around the customer. Lee Cockerell understands the importance of a great customer experience and shows you how to Deliver Happiness to your customers.
Tony Hsieh, NY Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc.
These Rules rule. If you play by these rules you will ... Read more
Tony Hsieh, NY Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc.
These Rules rule. If you play by these rules you will ... Read more