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Exits, Voices and Social Investment: Citizens’ Reaction to Public Services
Keith Dowding
€ 87.36
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Description for Exits, Voices and Social Investment: Citizens’ Reaction to Public Services
hardcover. Examines how people's investment or stake in their communities affects the provision of public services. Series: Theories of Institutional Design. Num Pages: 208 pages, 7 b/w illus. 35 tables. BIC Classification: JKS; JPA; JPP. Category: (P) Professional & Vocational. Dimension: 237 x 162 x 17. Weight in Grams: 466. Citizens' Reaction to Public Services. Series: Theories of Institutional Design. 208 pages, 7 b/w illus. 35 tables. Examines how people's investment or stake in their communities affects the provision of public services. Cateogry: (P) Professional & Vocational. BIC Classification: JKS; JPA; JPP. Dimension: 237 x 162 x 17. Weight: 466.
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is ... Read more
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is ... Read more
Product Details
Format
Hardback
Publication date
2012
Publisher
Cambridge University Press
Number of pages
208
Condition
New
Series
Theories of Institutional Design
Number of Pages
208
Place of Publication
Cambridge, United Kingdom
ISBN
9781107022423
SKU
V9781107022423
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-20
About Keith Dowding
Keith Dowding is Professor of Political Science in the School of Politics and International Relations, Research School of Social Sciences and Director of the Research College of Arts and Social Sciences at the Australian National University. Peter John is Professor of Political Science and Public Policy, School of Public Policy at University College London.
Reviews for Exits, Voices and Social Investment: Citizens’ Reaction to Public Services
'This restatement and intensive empirical exploration of Hirschman's classic ideas in the context of public services is not just very welcome as such, but is also an immensely good read.' Stephen Harrison, Honorary Professor of Social Policy, University of Manchester 'This book is the culmination of an outstanding record of research by the authors. It is a very important theoretical ... Read more