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Managing Conflict at Work
Johnson, Clive; Keddy, Jackie
€ 35.99
€ 31.74
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Description for Managing Conflict at Work
Hardcover. Provides practical guidance on how to prevent, contain and resolve conflict in the workplace. This title demonstrates how conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Num Pages: 268 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 247 x 167 x 23. Weight in Grams: 606.
Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators ... Read more
Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators ... Read more
Product Details
Format
Hardback
Publication date
2010
Publisher
Kogan Page Ltd United Kingdom
Number of pages
268
Condition
New
Number of Pages
272
Place of Publication
London, United Kingdom
ISBN
9780749459529
SKU
V9780749459529
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Johnson, Clive; Keddy, Jackie
Clive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as course director of various conflict training programmes. A prolific writer and speaker, Clive is a partner with conflict specialists, The Janus Partnership (www.thejanuspartnership.com) and is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org). Jackie Keddy is a highly experienced mediator, ... Read more
Reviews for Managing Conflict at Work
"This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for ... Read more