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Funeral Home Customer Service A-Z
Alan Wolfelt
€ 26.99
€ 23.55
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Description for Funeral Home Customer Service A-Z
Paperback. Num Pages: 236 pages, b/w illus. BIC Classification: KJSU; KNSZ. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 228 x 157 x 16. Weight in Grams: 416.
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
... Read more
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
... Read more
Product Details
Format
Paperback
Publication date
2005
Publisher
Companion Press,US United States
Number of pages
236
Condition
New
Number of Pages
236
Place of Publication
Fort Collins, United States
ISBN
9781879651449
SKU
V9781879651449
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-22
About Alan Wolfelt
Alan D Wolfelt Ph.D. serves as director of the Center for Loss and Life Transition. He writes the 'Children and Grief' column for Bereavement Magazine and has appeared on The Oprah Winfrey Show, Larry King Live, and Today. He is the author of Healing Your Grieving Heart, Healing a Teen's Grieving Heart, and Understanding Your Grief. He lives in Fort ... Read more
Reviews for Funeral Home Customer Service A-Z
"[This book] will inspire your passion and teach you the skills necessary to carry out our mission of compassionate and meaningful service."
John C. Carmon, president, National Funeral Directors Association
John C. Carmon, president, National Funeral Directors Association