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10 Steps to Successful Customer Service
Maxine Kamin
€ 20.99
€ 19.46
FREE Delivery in Ireland
Description for 10 Steps to Successful Customer Service
Paperback. Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? This work focuses on customer service from a values and mission viewpoint. It is designed for front-line customer service professionals that helps them implement key practices for engaging customer loyalty, improving results, and developing trust. Series: ASTD's 10 Steps Series. Num Pages: 192 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 229 x 154 x 12. Weight in Grams: 320.
This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.
This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.
Product Details
Format
Paperback
Publication date
2010
Publisher
American Society for Training & Development United States
Number of pages
192
Condition
New
Series
ASTD's 10 Steps Series
Number of Pages
192
Place of Publication
Alexandria, United States
ISBN
9781562865900
SKU
V9781562865900
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Maxine Kamin
Maxine Kamin is founder and president of TOUCH Consulting, Inc., specializing in consulting services with Fortune 500 companies, colleges, local and state governments, and entertainment groups and previously held the position of manager of instruction and evaluation at American Express. Maxine is a professor in leadership and organization development at Florida Atlantic University and is published as author of Customer ... Read more
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