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Michael Riley - Human Resource Management in the Hospitality and Tourism Industry - 9780750627290 - V9780750627290
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Human Resource Management in the Hospitality and Tourism Industry

€ 62.59
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Description for Human Resource Management in the Hospitality and Tourism Industry Paperback. Examines the role of human resource management in the hospitality and tourism industry. This book approaches the subject from four perspectives: the social psychology of managing people; the economics of labour; the practical techniques; and strategy. It also contains an analysis of the labour market for this industry. Num Pages: 224 pages, black & white illustrations. BIC Classification: KJMV2; TTVC. Category: (P) Professional & Vocational. Dimension: 246 x 189 x 12. Weight in Grams: 442.

This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy.


The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee ... Read more

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Product Details

Publisher
Taylor & Francis Ltd United Kingdom
Number of pages
224
Format
Paperback
Publication date
1996
Condition
New
Number of Pages
224
Place of Publication
Oxford, United Kingdom
ISBN
9780750627290
SKU
V9780750627290
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-1

About Michael Riley
Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.

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