"Quirk has taken issues that I have been struggling with for years and given answers in clear, simple, compelling prose. Particularly impressive is the way he integrates discussion of politics, policy-making, and management as inseparable parts of good government. I couldn't recommend the book more highly: I only wish I had written it myself!" - Mark H. Moore, Kennedy School ... Read moreof Government, Graduate School of Education, and Business School, Harvard University "Compelling and insightful, a must-read for everyone dedicated to improving public sector governance in a world increasingly driven by complexity, change and crisis. It epitomizes the huge contribution a truly reflective practitioner can make by combining insider knowledge of how management and leadership REALLY work with a solid command of classic and cutting edge research." - Paul 't Hart, Utrecht University, Netherlands and Australian National University "A powerful and readable mixture of theoretical insight, empirical commentary and practical experience which genuinely illuminates how public decisions are made and could be made better. It makes a fantastic contribution to our understanding of public management and leadership but also gets to the heart of how politics works." - Gerry Stoker, University of Southampton "Deserves to be widely read. Well-written, erudite and to the point, this book by a seasoned public service leader combines an eye for the big picture and the telling example with the insight to understand change." - Geoff Mulgan, Chief Executive of Nesta and former head of the UK government's strategy unit Show Less