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4%OFFJohn Sansbury - Service Level Manager: Careers in It Service Management (BCS Guides to It Roles) - 9781780172941 - V9781780172941
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Service Level Manager: Careers in It Service Management (BCS Guides to It Roles)

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Description for Service Level Manager: Careers in It Service Management (BCS Guides to It Roles) Paperback. The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. Series: BCS Guides to IT Roles. Num Pages: 128 pages. BIC Classification: KJM; KNTX; UB; VSC. Category: (P) Professional & Vocational. Dimension: 198 x 129 x 0. .
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Product Details

Publisher
BCS
Format
Paperback
Publication date
2017
Series
BCS Guides to IT Roles
Condition
New
Number of Pages
152
Place of Publication
Swindon, United Kingdom
ISBN
9781780172941
SKU
V9781780172941
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2

About John Sansbury
John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world's largest organisations improve the delivery of their IT services.

Reviews for Service Level Manager: Careers in It Service Management (BCS Guides to It Roles)
'The real success of this book is that rather than talk in ethereal, theoretical terms it addresses the subject from a practical standpoint with usable suggestions highlighting the `how' rather than just the `what'. This is a focus that so many books in the ITSM space are missing.'
Chris Evans 'Provides pragmatic guidance for both the new and seasoned ... Read more

Goodreads reviews for Service Level Manager: Careers in It Service Management (BCS Guides to It Roles)