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Responsibility and Public Services
Richard Davis
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Description for Responsibility and Public Services
Paperback. .
Richard Davis is a founding member of Vanguard Consulting in the UK, and has worked with John Seddon for over 25 years. His was a significant role in developing the Vanguard method, which has allowed for dramatic improvements in public services. In this important book, Richard turns his attention to the important issue of 'responsibility' - on both the government's part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focussing on what is ... Read more
Richard Davis is a founding member of Vanguard Consulting in the UK, and has worked with John Seddon for over 25 years. His was a significant role in developing the Vanguard method, which has allowed for dramatic improvements in public services. In this important book, Richard turns his attention to the important issue of 'responsibility' - on both the government's part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focussing on what is ... Read more
Product Details
Publisher
Triarchy Press
Format
Paperback
Publication date
2016
Condition
New
Weight
202g
Number of Pages
128
Place of Publication
Bridport, United Kingdom
ISBN
9781909470835
SKU
V9781909470835
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-3
About Richard Davis
Richard Davis studied psychology at University College London before doing a masters at Lancaster in Behaviour in Organisations. He then studied job information systems in the air transport industry and moved into training, becoming training manager for Avis, UK. While there he was leading the work to revive the exceptional service culture that had been developed under Colin Marshal (later ... Read more
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