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Brilliant Customer Service
Debra Stevens
€ 19.99
€ 15.40
FREE Delivery in Ireland
Description for Brilliant Customer Service
Paperback. 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas. Series: Brilliant Business. Num Pages: 208 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 215 x 138 x 13. Weight in Grams: 318.
Keep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.
BRILLIANT OUTCOMES
· Identify your customers real needs and how best to meet them
· Build trust and long term ... Read more
· Make sure you are remembered and recommended
Show LessProduct Details
Publisher
Prentice-Hall
Number of pages
208
Format
Paperback
Publication date
2010
Series
Brilliant Business
Condition
New
Number of Pages
216
Place of Publication
Harlow, United Kingdom
ISBN
9780273738077
SKU
V9780273738077
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-1
About Debra Stevens
Debra Stevens is a trainer, coach, mentor key note speaker and founder of Sold Out Trainers (www.soldout-trainers.com). She has 25 years of experience in delivering high impact experiential training solutions to many top companies throughout the UK, Europe, Asia and the USA, including Debenhams, Stena Ferries and Royal Caribbean Cruises. Debra brings her extensive knowledge of customer service training to ... Read more
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