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Schneider, Benjamin; White, Susan Schoenberger - Service Quality - 9780761921479 - V9780761921479
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Service Quality

€ 80.87
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Description for Service Quality Paperback. The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates. Series: Foundations for Organizational Science Series. Num Pages: 200 pages, ill. BIC Classification: KJB. Category: (U) Tertiary Education (US: College). Dimension: 155 x 229 x 11. Weight in Grams: 276.
This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing. ... Read more

Product Details

Publication date
SAGE Publications Inc United States
Number of pages
Foundations for Organizational Science Series
Number of Pages
Place of Publication
Thousand Oaks, United States
Shipping Time
Usually ships in 4 to 8 working days

About Schneider, Benjamin; White, Susan Schoenberger
Susan S. White is a Research Scientist with the Washington, D.C. office of Personnel Decisions Research Institutes, Inc. She received her M. A. (1998) and Ph.D. (2000) in Industrial/Organizational Psychology from the University of Maryland, and her B.A. in Psychology and Mathematical Economic Analysis from Rice University in 1994. Dr. White's current work focuses primarily on the design ... Read more

Reviews for Service Quality
Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service - what it is, how it happens, what is required to make it better - thankfully dominate this book, supported by good thinking and good ... Read more

Goodreads reviews for Service Quality