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kennys.ie - Using Our Site F.A.Q.

Are you having difficulty with our site?
Here are some known issues and their resolutions.

Why are some sections of the page overlapping each other?

Your screen resolution may be too small. This site is designed to be viewed at a minimum resolution of 800x600 pixels, and at a preferred resolution of 1024x768 pixels.
Alternatively, your internet browser may not be built to handle CSS properly. This is an issue with many older browsers, but these can usually be upgraded for free. Click here for further Information on Your Internet Browser.
If you are using an up-to-date browser with a screen resolution of 800x600 or higher and are still experiencing this problem, please use the contact e-mail below.

I'm worried about my transaction not being secure.

Some users may see a pop-up window that says "This page contains both secure and non-secure items. Do you wish to view the non-secure items?" All of your credit card and contact information is encrypted and safe - the only non-secure items on the page are graphics. Please click "Yes" if you see this window.

I'm having difficulty with the shopping cart, but I'm not sure why.

Firstly, please make sure that "cookies" are enabled in your browser. These are files used by many websites to store information. In the case of our site, the books you put in your shopping cart are filed in your cookie until you complete your order.

  • If you are using Internet Explorer, go to "Tools --> Internet Options" and click on the "Privacy" tab. Change your privacy settings to "Medium-High".
  • If you are using Firefox, go to "Tools --> Options" and click on the "Privacy" tab. Click on the "Cookies" section and then the "Exceptions" button. Add the address http://cart.kennys.ie and click the "Allow" button.
  • If you are using Netscape, go to "Tools --> Cookie Manager" while you are in our shopping cart, and click on "Allow cookies from this site".
  • If you are using Opera, go to "Tools --> Cookies", click on "cart.kennys.ie", press "Edit" and make sure that "Accept cookies for server/domain" is ticked.

Alternatively, there may have been some unforseen problem with our cookie. Remove our cookie (this will clear your shopping cart) to start over. This has no effect on orders already placed.
To delete just our cookie in Windows, go to your hard drive (usually the "C"-drive). Go to "Documents and Settings/{YOUR WINDOWS ACCOUNT}/Cookies/", find any cookies with "kennys" in the name, and delete them. (Usually {YOUR WINDOWS ACCOUNT}@cart.kennys[1].txt)

Some of the links on the category pages seem slow.

These links are to broad searches through our entire holdings. Due to the fact that we have dramatically increased our stock of Irish books, (bringing our stock to 350,000 different new and out-of-print books), some of these broad searches can take up to a minute to return results. Specific searches, such as clicking on an individual book, are unaffected.

Kennys want your feedback!

Other technical issues with the site? Suggested solutions not covered here?
Contact our IT Department!